Privacy Policy

Smoove Xperience Inc. is committed to protecting and respecting your personal data privacy and complying with data protection principles.

We may collect, process, use and disclose your information when you use any of Smoove Xperience Inc. websites and the services offered by Smoove Xperience Inc. or any third party operators (the ‘Operators’) as described in this Privacy Policy.

This Privacy Policy sets out the basis and terms upon which Smoove Xperience Inc. collects, processes, uses and/or discloses your information that is obtained from you when you access any of Smoove Xperience Inc.’s platforms and/or use the Services. Such information may include personal information relating to or linked to a specific individual such as name, residential address, telephone number, email address, or any such information we have requested and you have provided through Smoove Xperience Inc.’s websites.

By accessing Smoove Xperience Inc. websites, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.

Scope of Terms

Smoove Xperience Inc. reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of Smoove Xperience Inc.’s websites signifies your acceptance of the updated, amended or modified Privacy Policy. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, you must stop accessing or using Smoove Xperience Inc.’s websites and its Services.

Collection of Information

We may collect Personal Information about you that you provide to us while using Smoove Xperience Inc.’s websites and information about how you use Smoove Xperience Inc.’s websites. Providing your Personal Information to Smoove Xperience Inc. is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information.

When you use your mobile devices to visit Smoove Xperience Inc.’s websites, we may collect information about you and your mobile device as stated above. This can include location information if you have consented and configured your mobile device to send us such information or upload photos with location information to Smoove Xperience Inc.’s websites. Such location information will be used in the ways and for the purposes as stated in this Privacy Policy. For example, we may use your location to suggest nearby Services during your travel or provide personalised content. You can change your mobile device’s privacy settings at any time to deactivate the function of sharing location information. Please note that some features of Smoove Xperience Inc.’s websites may be affected if you turn off such location sharing functions.

Storage of Information

The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.

Smoove Xperience Inc. will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorised access or unauthorised alteration, disclosure or destruction of data.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Smoove Xperience Inc. does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Smoove Xperience Inc. has fulfilled its obligations under no circumstances shall Smoove Xperience Inc. be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.

Usage of Information

We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.

From time to time, we may also make use of your Personal Information to contact you for feedback on your use of Smoove Xperience Inc.’s websites, to assist us in improving Smoove Xperience Inc.’s websites, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.

Disclosure of Information

We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:

1. To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
2. If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
3. Within the Smoove Xperience Group of Companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
4. To our advisors, agencies or other parties concerned in order to protect the rights and property of Smoove Xperience Inc..
5. In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).

 

We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.

There may be links present on Smoove Xperience Inc.’s websites which could result in you leaving Smoove Xperience Inc.’s websites and/or being taken to other Smoove Xperience Group of Companies or third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and Smoove Xperience Inc. is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.

Cookies

Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access Smoove Xperience Inc.’s websites and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use, in our Cookies Policy.

Your rights

You may at all times access, correct or erase your Personal Information through Smoove Xperience Inc.’s websites via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at corporate@smoovex.net.

Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at corporate@smoovex.net You may also request a copy of the information that we hold about you by sending your request by email at corporate@smoovex.net.

Please contact us via the contact details mentioned above if you have a complaint regarding the processing of your Personal Information.

When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.

Last updated on: 20th April 2023